Shipping & Delivery
Shipping Policy
We ship across Pakistan with care and speed. Here's everything you need to know about our delivery timelines, rates, and process.
Last updated: June 2026
Where We Ship
We currently ship to all cities and towns across Pakistan through our trusted courier partners — TCS, Leopards Courier, and BlueEx.
We do not currently offer international shipping. All orders are dispatched from our facility in Lahore.
If you are located in a remote area that may not be covered by standard courier routes, please contact us before placing your order so we can confirm delivery feasibility.
Shipping Rates
The shipping fee (if applicable) is calculated at checkout before you confirm your order. Discount codes applied to your order may affect the final order value used to determine free shipping eligibility.
Delivery Timeline
Once you place an order, here is what happens next:
Order Placed
Confirmed immediately
Processing
1–2 business days
Dispatched
Handed to courier
In Transit
3–5 business days (nationwide)
Delivered
At your doorstep
Business days are Monday through Saturday, excluding public holidays. Delivery estimates begin from the dispatch date, not the order date.
Order Processing
Orders placed before 2:00 PM PKT on business days are typically processed and dispatched the same day. Orders placed after 2:00 PM or on Sundays and public holidays will be processed on the next business day.
- You will receive an order confirmation email/SMS immediately after placing your order
- A dispatch notification with tracking details will be sent once your parcel is handed to the courier
- You can also track your order on our Track Order page using your order number and email
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number directly on your courier's website, or use our built-in order tracking tool.
To track your order on our site, visit the Track Order page and enter your order number and the email address used at checkout.
Payment Methods
We currently accept the following payment methods:
- Cash on Delivery (COD) — pay in cash when your parcel arrives
- Bank Transfer — advance payment to our designated account
- EasyPaisa / JazzCash — mobile wallet payments
Cash on Delivery is available for orders up to Rs. 25,000. For higher-value orders, advance payment via bank transfer is required.
Lost, Delayed, or Damaged Parcels
While we take great care to ensure your order arrives on time and in perfect condition, occasionally courier delays may occur.
- If your order hasn't arrived within 7 business days of dispatch, please contact us immediately
- For parcels showing as delivered but not received, report within 24 hours
- For damaged parcels, photograph the sealed parcel before opening and contact us within 48 hours of delivery
We will liaise with the courier on your behalf and ensure a resolution as quickly as possible.
Contact Support